The Rules Of Cooperation
(Do unto others... and then some... continued)

     Last week we left off with rule number 8, so this week we're going to finish up the rules of business. Don't get us wrong, there are probably more, and you are welcome to add as many more as you would like.... We just wanted to go over the basics that should be part of your daily business etiquette.

     9.     ALWAYS BE SURE ALL REQUIRED ACTIONS ARE DONE ON A TIMELY BASIS
     Not all of your business dealings have the 'beat the clock' stigma attached to them, but those that do should take first priority. If you are a procrastinator, change your habits or it could cost your business. You would only expect the same level of service from other agents, so follow-up with other agents, buyers and sellers. Your quick response will be rewarded!

     10.     ALWAYS TREAT THEIR BUYER, SELLER OR TENANT WITH RESPECT
     Everyone forms opinions, but as a real estate business professional, everyone should be equal. Discrepancies in the way you respond or treat the public could be considered discriminatory - so treat everyone equally with respect.

     11.     ALWAYS COMPLIMENT YOUR COMPETITION OR SAY NOTHING AT ALL
     Even in private circles, your subtle criticism can be the downfall of your professional success. Sometimes it's hard to keep your mouth shut while others' are joining in on the 'roast', but your silence can become golden and trusted by others who strive for success.

     12.     ALWAYS CONSIDER OTHERS' SCHEDULES WHEN MAKING APPOINTMENTS
     Your time is valuable, but so is the time of your clients, customers and other agents. Be considerate when trying to schedule appointments - give alternatives that fit your schedule and leave an opportunity for theirs' to be flexible.

     13.     ALWAYS SUBMIT OFFERS AND COUNTER OFFERS IN WRITING
     It's been said that "the only good contract is a signed contract". This is especially true in real estate. Your verbal negotiation means nothing unless the buyer and the seller sign their name on the bottom line. It is imperative that no matter what the offer, counteroffer or negotiation terms, get it in writing. So, by the end of the deal you have rewritten the contract 10 times.... rewrite the contract. It's better to have a detailed record of the process then no record and no signed contract.

      14.     KEEP YOUR PROFESSIONAL LIFE PROFESSIONAL AND YOUR PERSONAL LIFE PERSONAL
      Sometimes the hardest part of being a business owner is finding the line between your professional life and your personal life. For some, there is no line. The most successful of agents find that their professional life is their personal life. If you don't know where the dividing line in your business is, or where it should be, determine how much time you are willing to dedicate to your profession. Some agents eat, drink and breathe real estate; the only time they are not selling is when they are sleeping and even then they are usually dreaming of selling. The only time you don't see them selling is when they are on vacation, somewhere on Bora Bora or in the South of France - and they are probably figuring out how to become an international agent.

************** 

     We offer these suggestions on how to become a better real estate agent, attract more buyers and sellers with prompt and courteous response and become a respected professional in your market area. If you follow these simple rules, your success and respect from other real estate agents will precede your name, and your relationships with clients will excellerate.
    


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"The reward of a thing well done is to have it done"
Ralph Waldo Emerson

FAQ: Frequently Asked Questions
~ Real Estate Edition ~

Q: I read on the internet that I should be dressed for business even when grocery shopping, does this help?

A: Your professional appearance creates an impression in the minds of potential clients and the people around you. Yes, you should dress business-like in every public venue. If you're doing yard work, no one expects a business suit, but if you're going to the local Lowe Depot to buy flowers and mulch, you should dress business casual. Your next real estate transaction could be waiting in line at the checkout; give them the impression you are the professional all of the time. At home, in your home, wear your sweat pants and favorite pull over... you can always look professional on the phone and in an email!


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© Copyright 2008 Sellstate Realty Systems Network, Inc. All Rights Reserved. Sellstate Personal Business Mastery Newsletter provides advice and suggestions for improving the real estate related client/customer relationship and development of fundamental skills that are becoming a real estate professional. Following the advice of any real estate professional is considered 'advice' and does not ensure personal success. Sellstate provides training and advice to real estate professionals to assist their real estate careers. Any advice given is based on real estate experience and systems that have been put into place as the primary and fundamental structure of business development. Subscribing to or use of Sellstate Personal Business Mastery Newsletter does not certify success; however, the advice and suggestions given as part of the Sellstate Personal Business Mastery Newsletter and training can increase the ability for real estate success, procurement of listings or real estate sales, and further develop the skills necessary for a professional real estate career.

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